Terms & Conditions

ORDERS:
❀ Fill out the form only if you are 100% sure of your order. Strictly no cancellation.
❀ All items are for PRE-ORDER (unless stated otherwise).
PAYMENTS:
❀ A 50% down payment must be settled within 48 hours upon receipt of invoice. The remaining balance must be paid on or before the deadline. Failure to do so will incur a late fee of ₱20 per day or ₱100 per week. Non-payment 7 days after DOP means cancellation of your orders and forfeiture of your DP.
ESTIMATED TIME OF ARRIVAL (ETA) / SHIPPING OF ITEMS:
❀ Estimated arrival of the items from pick up from South Korea to Philippines is 4-5 weeks via sea cargo.
❀ Delays with international shipment may occur due to different reasons such as holidays, customs review, and/or pandemic restrictions. Please understand that this is beyond our control. Patience is a must!
CANCELLATION OF ORDER / REFUND:
❀ Strictly no cancellation of orders once items are secured. Down payment is non-refundable.
❀ Refunds will only be made if we failed to secure your item.
RETURN / EXCHANGE POLICY:
❀ Return/Exchange will be accommodated only if we shipped the wrong item to you. Buyer must provide an unboxing video within 3 days from delivery date.
MANUFACTURING DEFECTS / DAMAGED ITEMS:
❀ Manufacturing defects or damages on sealed items and outboxes are not qualified for refund or return. Please take note that outboxes are present to protect the merch or items inside it.
❀ Promise PH will not be held liable for any loss or damages caused by the local and international couriers for these are beyond our control.